I no longer have to copy EOB’s and mail them in. It works with our software to attach whatever the insurance requests for claims to be processed. We save time, paper and postage. It takes seconds to do, is easy to use and they back it up. When the companies tell me they never received something there is proof. The few times I’ve still had trouble someone at NEA has made the call directly to the insurance company on my behalf. I couldn’t imagine my days without it now!