BOOKENDS OF THE PATIENT EXPERIENCE – STRATEGIES FROM PRE-ADMISSION TO DISCHARGE
With HCAHPS pay-for-performance in place, it is crucial for providers to form strategies to make the patient experience the best that it can be. And we all know the patient experience begins the second they pick up the phone for pre-admission and continues all the way through discharge.
Health leaders now see the patient experience as an imperative that drives referrals, volumes and revenue as much as clinical quality.
So we recognize the importance of the patient experience and we understand when it begins and ends, now what?
Yvonne Chase has a strategy. She shows how hospitals can prepare for the paradigm shift of value-based purchasing. She has the exact revenue cycle tools and processes used to streamline patient access, coordinate patient care and conduct patient follow-up post discharge – all while monitoring patient interactions to ensure clear and accurate communication from the first point of contact to the last. Click here to view the slides with proven methods that will impact the patient experience at your organization.