According to the 2014 CAQH Index, responding health plans representing 103 million enrollees returned data on claim attachments. There was approximately one claim attachment for every 24 claims during 2013 from those same responses. Interestingly, the vast majority of claim attachments were submitted manually via paper delivery or fax. CAQH counted approximately 46 million claim […]

BOOKENDS OF THE PATIENT EXPERIENCE – STRATEGIES FROM PRE-ADMISSION TO DISCHARGE   With HCAHPS pay-for-performance in place, it is crucial for providers to form strategies to make the patient experience the best that it can be. And we all know the patient experience begins the second they pick up the phone for pre-admission and continues […]